The worst mistakes hoteliers can make | CNN

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The worst mistakes hoteliers can make

Updated 5:43 AM EDT, Tue June 28, 2016
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Anthony Melchiorri, hospitality industry veteran and host of TV series "Hotel Impossible," tells CNN about the <a href="index.php?page=&url=https%3A%2F%2Fwww.cnn.com%2F2016%2F05%2F02%2Fhotels%2Fhotels-deadly-sins-melchiorri-hotel-impossible%2Findex.html" target="_blank">worst mistakes</a> hoteliers can make. Here are the biggest no-nos.
Hotel no-nos —
Anthony Melchiorri, hospitality industry veteran and host of TV series "Hotel Impossible," tells CNN about the worst mistakes hoteliers can make. Here are the biggest no-nos.
STUDIO GRAND OUEST/Shutterstock
"When you walk into a hotel, the first thing we have to do is, we have to make believe that the room has just been built -- for you," Melchiorri says. A hair in the shower? A stain on the sheets? Poof: The fantasy is gone.
Hair in the drain (or anywhere) —
"When you walk into a hotel, the first thing we have to do is, we have to make believe that the room has just been built -- for you," Melchiorri says. A hair in the shower? A stain on the sheets? Poof: The fantasy is gone.
ThamKC/Shutterstock
Consider the front desk staff your parents, Melchiorri says. If anyone makes a mistake, it's the front desk's job "to be the person that makes everything OK, gives you a Band-Aid, gives you a lollypop." Bad things happen when the front desk "parents" don't give their kids enough attention.
Inattentive front desk staff —
Consider the front desk staff your parents, Melchiorri says. If anyone makes a mistake, it's the front desk's job "to be the person that makes everything OK, gives you a Band-Aid, gives you a lollypop." Bad things happen when the front desk "parents" don't give their kids enough attention.
Shutterstoc
Hospitality is about people working together to create a great experience. Micro-managers may deliver a great guest experience, but they don't trust their own staff, so they'll probably run through personnel quickly.
Micro or invisible managers —
Hospitality is about people working together to create a great experience. Micro-managers may deliver a great guest experience, but they don't trust their own staff, so they'll probably run through personnel quickly.
ArtFamily/Shutterstock
There's no sin in having a pool. But in some cases, it's a sin not to. Going pool-less doesn't have to be a business killer, but it's definitely a reason to be extra nice.
Missing amenities —
There's no sin in having a pool. But in some cases, it's a sin not to. Going pool-less doesn't have to be a business killer, but it's definitely a reason to be extra nice.
Tymonko Galyna/Shutterstock
Those bedspreads. Those emaciated towels. Things like outdated or threadbare linens are a guest turn-off.
Skimpy basics —
Those bedspreads. Those emaciated towels. Things like outdated or threadbare linens are a guest turn-off.
Vereshchagin Dmitry/Shutterstock
Throwing up your hands or ignoring negative reviews is a quick way to torpedo your business.
Review blindness —
Throwing up your hands or ignoring negative reviews is a quick way to torpedo your business.
Robert Kneschke/Shutterstock
This pouty guest will never get those wasted minutes back. Slow service in any area of the hotel irritates guests on a tight schedule.
Slow response time —
This pouty guest will never get those wasted minutes back. Slow service in any area of the hotel irritates guests on a tight schedule.
Ollyy/Shutterstock

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