Ick. No one wants to encounter a wad of someone else's hair in their hotel room. Another horror? Grisly grout. Thorough housekeeping is non-negotiable.
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Inattentive front desk staff —
Front desk staff are your hotel parents. Lollypops may not placate cranky hotel guests, but staying awake on the job does head off tantrums.
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Micro or invisible managers —
Micro-managers may deliver a great guest experience, but we all know how the employees respond. Absentee managers also present problems.
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Missing amenities —
There's no sin in having a pool. But in some cases, it's a sin not to. Going pool-less doesn't have to be a business killer, but it's definitely a reason to be extra nice.
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Skimpy basics —
Those bedspreads. Those emaciated towels. Things like outdated or threadbare linens are a guest turn-off.
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Review blindness —
Throwing up your hands or ignoring negative reviews is an expedient way to torpedo your business.
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Slow response time —
This pouty guest will never get those wasted minutes back. Slow service in any area of the hotel irritates guests on a tight schedule.
