
JetBlue Airways performed higher than any other airline in J.D. Power's 2016 rankings of North American carriers. The airline also ranked first in the low-cost category for the 11th consecutive year.

Southwest Airlines came in second place in J.D. Power's rankings of low-cost North American carriers.

Canadian-based WestJet came in third place in J.D. Power's rankings of low-cost carriers.

Alaska Airlines topped the list of legacy airlines for the ninth year in a row, according to the J.D. Power 2016 North American Airline Satisfaction Study.

Delta Air Lines came in second place among legacy airlines.

American Airlines came in third place. The airline's ranking included data from American-owned US Airways, which was fully merged into American in October 2015.


