The Airline Quality Rating, released Monday, rates the United States' 13 largest airlines. From last to first, here's the lineup. No. 13 overall, Spirit had the worst on-time performance and the highest complaint rate.
Spirit Airlines —
The Airline Quality Rating, released Monday, rates the United States' 13 largest airlines. From last to first, here's the lineup. No. 13 overall, Spirit had the worst on-time performance and the highest complaint rate.
Courtesy SPIRIT
Founded as American Eagle Airlines, Envoy Air ranked No. 12 overall. The carrier had the worst record for baggage handling and involuntary denied boardings.<br />
Envoy Air —
Founded as American Eagle Airlines, Envoy Air ranked No. 12 overall. The carrier had the worst record for baggage handling and involuntary denied boardings.
Envoy Air/American
Frontier was No. 11 in the 2015 Airline Quality Rating lineup.
Frontier Airlines —
Frontier was No. 11 in the 2015 Airline Quality Rating lineup.
Courtesy FRONTIER
American Airlines came in at No. 10 in the overall rankings.
American Airlines —
American Airlines came in at No. 10 in the overall rankings.
Eric Greer/AMERICAN
ExpressJet ranked No. 9<strong> </strong>among the 13 airlines rated in the Airline Quality Rating.
ExpressJet —
ExpressJet ranked No. 9 among the 13 airlines rated in the Airline Quality Rating.
Courtesy ExpressJet
United came in at No.8 in the rating report.
United Airlines —
United came in at No.8 in the rating report.
Courtesy UNITED
SkyWest ranked seventh.
SkyWest Airlines —
SkyWest ranked seventh.
Joe Salmond/SkyWest
Southwest ranked No. 6 overall.
Southwest Airlines —
Southwest ranked No. 6 overall.
Wieck/Southwest Airlines
Fifth-ranked Alaska Airlines had the lowest rate of complaints (0.5 per 100,000 passengers).
Alaska Airlines —
Fifth-ranked Alaska Airlines had the lowest rate of complaints (0.5 per 100,000 passengers).
George Hall/Clay Lacy/ALASKA
Fourth-ranked overall, Hawaiian Airlines ranked No. 1 in the on-time performance category, coming in on-time 88.4% of the time in 2015.
Hawaiian Airlines —
Fourth-ranked overall, Hawaiian Airlines ranked No. 1 in the on-time performance category, coming in on-time 88.4% of the time in 2015.
Chad Slattery/Hawaiian
Delta ranked No. 3 in the Airline Quality Rating.
Delta Air Lines —
Delta ranked No. 3 in the Airline Quality Rating.
Delta
Ranked No. 2 overall, JetBlue had the best performance in 2015 in the involuntary denied boardings category.
JetBlue —
Ranked No. 2 overall, JetBlue had the best performance in 2015 in the involuntary denied boardings category.
Austin Futch/JetBlue
Ranked first overall for four years running, Virgin America had the best record for baggage handling in 2015.
Virgin America —
Ranked first overall for four years running, Virgin America had the best record for baggage handling in 2015.
Herb Lingl/aerialarchives.com/VIRGIN