Duke Energy reiterates outages could last until Wednesday or Thursday for most customers

Dec. 5, 2022 Attacks on North Carolina substations leave thousands without power

By Elise Hammond, Maureen Chowdhury and Meg Wagner, CNN

Updated 8:45 p.m. ET, December 5, 2022
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4:05 p.m. ET, December 5, 2022

Duke Energy reiterates outages could last until Wednesday or Thursday for most customers

Jeff Brooks, Duke Energy spokesperson, said customers could "gradually" see more outages restored soon, but added "we could still see this extend Wednesday into Thursday, somewhere in that time frame."

"For the majority this outage will continue until we get those repairs completed," Brooks said at a news conference with North Carolina Gov. Roy Cooper and other officials Monday.

Brooks said in some cases, the equipment could be repaired in place, but other parts were so damaged, they must be taken out and replaced.

“Understand though that its not as simple as changing a lightbulb,” he said, adding that “some of this equipment does take a significant amount of work, a significant amount of process that goes through putting it in to place safely, getting it in service."

Duke Energy said about 38,000 customers remain without power. That's down from about 45,000 over the weekend.

4:04 p.m. ET, December 5, 2022

Cooper: Helping vulnerable people impacted by the outages is crucial

North Carolina Gov. Roy Cooper speaks during a press conference in Carthage, North Carolina, on December 5.
North Carolina Gov. Roy Cooper speaks during a press conference in Carthage, North Carolina, on December 5. (WRAL)

North Carolina Gov. Roy Cooper noted that he is making sure that vulnerable populations in the state impacted by power outages are taken care of.

"Helping the vulnerable people and the places where they live, including adult care homes, is a priority. Making sure that people are warm as the night approaches, making sure people are cared for, making sure that critical services at hospitals and law enforcement at emergency management services are supported and available. All of that is crucial," Cooper said during a news conference.

He also said that the state is also "deeply concerned" about the impact the widespread outages will have on small businesses and students.

"Now while we are determined to keep people safe, we're also deeply concerned about the small businesses that are losing out on valuable retail time right here before the holidays, as well as our school students who are missing valuable class time because of closure of schools," he said.

The governor added that the response from local and state authorities "has been swift and strong" and that "we'll all keep working until the power is restored."

3:56 p.m. ET, December 5, 2022

North Carolina governor says cause of outages was a "criminal attack" on substations

North Carolina Gov. Roy Cooper called widespread outages in Moore County a "criminal attack" on the county's substations.

The governor said at a news conference Monday he has been briefed regularly on the investigation into the attacks as well as the emergency management efforts to resume power for thousands of people in the community. He said he has also met with local, state and federal law enforcement agencies.

Cooper said he visited one of the substations as crews were working to get them back up and running. Energy workers have been "working around the clock" to restore power, but said it is a "very complex" effort.

Duke Energy said in a statement Monday it could take until Thursday for power to be restored to most customers.

The governor said the priority moving forward is to help people, especially those in adult care home and other vulnerable populations.

The state is "making sure that critical services,” including hospitals and law enforcement, are supported and available in the meantime.

“All of that is crucial," Cooper said.

Officials have not yet announced any motive in the case.

"Regardless of motive, violence and sabotage will not be tolerated," Cooper added.

3:34 p.m. ET, December 5, 2022

Biden administration "closely" monitoring Moore County power outages

From CNN's Betsy Klein

A security patrol car guards the closed entrance to a local Walmart store which was running a generator to light its interior in Aberdeen, North Carolina, on December 4.
A security patrol car guards the closed entrance to a local Walmart store which was running a generator to light its interior in Aberdeen, North Carolina, on December 4. (Jonathan Drake/Reuters)

The Biden administration is “closely” monitoring and offering federal support on an investigation into power outages in Moore County, North Carolina, believed to have been caused by “intentional” and “targeted” attacks on substations that left around 40,000 customers in the dark Saturday night.

President Joe Biden is “staying aware of this,” National Security Council coordinator for strategic communications John Kirby said Monday. 

“We’ve obviously been monitoring this very, very closely. We’re in contact with local officials, and specifically, local law enforcement are getting federal support on the investigation. So we’re going to obviously let that investigation play out,” Kirby said. 

The FBI joined an investigation into the power outages on Sunday, and Energy Secretary Jennifer Granholm said that she has been in touch with Duke Energy and that the Department of Energy’s Office of Cybersecurity, Energy Security and Emergency Response “is working with federal partners.”

The Biden administration has made cybersecurity of critical infrastructure, much of which is owned and operated by the private sector, a key priority. Biden signed a national security memorandum on Improving Cybersecurity for Critical Infrastructure Control Systems, and the bipartisan infrastructure bill passed last year makes investments in modernizing existing infrastructure. 

Biden, Kirby said Monday, has “made critical infrastructure security and the resilience of that infrastructure, regardless of whether it's from natural threats, or manmade threats, he made it a priority since the very, very beginning.” 

3:05 p.m. ET, December 5, 2022

DHS bulletin indicated a heightened threat posed by domestic extremists days before grid attack

From CNN's John Miller

Attacks on the United States’ power grid have been the subject of extremist chatter for some time, notably ticking up in 2020, the same year a 14-page how-to on low tech attacks was released and circulated amongst extremist communication channels.

A Department of Homeland Security Bulletin reported by CNN just days before the attack on a North Carolina substation indicated there was a heightened threat posed by domestic violent extremists in the United States against targets including critical infrastructure.

On Nov. 30, DHS renewed a national bulletin warning that lone offenders and small groups motivated by a range of ideological beliefs and personal grievances pose a lethal threat to the United States.

The advisory said in part “DHS maintained that potential targets include but are not limited to public gatherings, faith-based institutions, the LGBTQIA+ community, schools, racial and religious minorities, government facilities and personnel, US critical infrastructure, the media and perceived ideological opponents."

The electric grid has been described as an “attractive target” for domestic violent extremists in US, CNN reported earlier this year, citing an intelligence report.

In 2020 intelligence analysts saw major uptick in online chatter focused on attacking the Power Grid.

Notably in 2020, a 14-page document released in a Telegram channel favored by accelerationist groups seeking to speed the overthrow of the US government featured a White supremacist instruction guide to low-tech attacks meant to bring chaos, including how to attack a power grid with guns.

The document has been cited by Department of Homeland officials and was obtained by CNN.

“The powergrid would be crippled for a very large area. Armor piercing rounds shot into the transformers would destroy them,” the colorful how-to describes.

The writer goes on to frame how massive blackouts would aide in the toppling of society which is a key accelerationist goal. 

“But with the power off, when the lights don’t come back on… all hell will break lose, making conditions desirable for our race to once again take back what is ours,” the document reads.  

Several unique attempts to attack various grids have been cited by intelligence officials that analyze these specific threats. 

Investigators discovered a four-rotor drone July 16, 2020, in Pennsylvania recovered from the roof of a power station, according to a DHS Bulletin in Oct. 2021.

CNN reported earlier this year that in May 2020, three people claiming to be Boogaloo adherents allegedly conspired to attack an electrical substation in Las Vegas as part of an attempt to incite riots and violence amid demonstrations in the city. 

The suspects were charged with conspiracy to damage and destroy by fire and explosive and with possession of unregistered firearms.

The unsolved case of the attack on the Metcalf Pacific Gas and Electric (PG&E) substation in Coyote, California, on April 16, 2013 set the bar for these types of attacks and has been a case study for intelligence officials

The vulnerabilities of the Power Grid have been closely examined by the Department of Energy, DHS and Congress.

According to the National Research Council, tasked by congress to examine these vulnerabilities, the US grid consists of:

  1. 6,400 power plants
  2. 55,000 substations
  3. 450,000 miles of transmission lines
  4. 3,000 companies

CNN's Geneva Sands, Whitney Wild and Kristina Sgueglia contributed to this report

3:37 p.m. ET, December 5, 2022

Most customers might not see power restored until Thursday, energy company says

From CNN's Nouran Salahieh and Hannah Sarisohn

Duke Energy personnel work to restore power at an electrical substation in Carthage, North Carolina, on December 4.
Duke Energy personnel work to restore power at an electrical substation in Carthage, North Carolina, on December 4. (Jonathan Drake/Reuters)

Thousands of customers are still in the dark Monday after "targeted" attacks on substations knocked out power in Moore County, North Carolina, over the weekend — and it could still be a few more days until most power is restored, according to the energy company.

Duke Energy said it has restored power to around 7,000 customers since the outage, but it believes most customers will not see energy restored until Thursday, the company said in a statement on its website Monday.

Around  38,000 customers remain without power, it said.

"We are restoring customers where possible, but the damage is beyond repair in some areas. That leaves us with no option but to replace large pieces of equipment — which is not an easy or quick task," said Jason Hollifield, Duke Energy’s general manager of emergency preparedness.

Hollifield, in a statement Sunday, said that crews are working 24-hour shifts to make repairs. Once they fix equipment, which could take several days, the company will need to test everything "before beginning the final restoration process."

Duke Energy said it is working with law enforcement and various investigating agencies.

2:53 p.m. ET, December 5, 2022

North Carolina pharmacist storing medicine in his home powered by a generator as outages continue

From CNN’s Caroll Alvarado 

A pharmacy in Moore County, North Carolina, is depending on generators to keep them open so they can continue to fill patient prescriptions in the midst of power outages in the community.

Rob Barrett, the owner of Whispering Pines Prescription Shoppe, told CNN his team rushed to protect the pharmacy’s inventory when the power went out Saturday night. 

“We quickly removed the medicine from the pharmacy’s fridge,” Barrett said. “I stored some medicine in my home which was being powered by a generator and other employees who lived outside the country helped by storing inventory in their homes.”

Barrett believes he has enough gas to keep the generator in the pharmacy running for a few days but the gasoline shortage in the community has impacted the number of employees who able to make it to work.  

“Some employees do not have enough gas to make it to work so we’re running on a skeleton crew. We’ve had to cut back on hours and we’re only using the drive-thru," he said.

Barrett has also had to pause prescriptions deliveries until the power comes back on because of safety concerns, he said. 

“Since the power is out so are the traffic lights. We don’t want to risk our employees’ safety by asking them to drive on roads without traffic lights," Barrett said.

The pharmacy has seen an increase in new customers who have had to transfer their prescriptions to his pharmacy because of the power outage’s impact on other pharmacies, Barrett added.

Communication is another obstacle the local pharmacy is dealing with. 

“Our phones may be affected as well so if you are not able to get us on the phone please try to email us,” the pharmacy wrote on their Facebook page. 

Barrett also owns another pharmacy in the nearby town of Seven Lakes that was initially impacted but has had its power restored as of Sunday. 

3:52 p.m. ET, December 5, 2022

Entire city of Southern Pines is still without power, mayor says

From CNN’s Jamiel Lynch 

People have lunch while the power is out in the area in Southern Pines, North Carolina on Monday, December 5.
People have lunch while the power is out in the area in Southern Pines, North Carolina on Monday, December 5. (Karl B DeBlaker/AP)

Southern Pines, North Carolina, Mayor Carol Haney said 100% of the city is without power after power substations in Moore County were damaged by gunfire on Saturday night

Haney told CNN Monday there are several grocery stores and gas stations that are open in town, as well as a city 30 minutes away that people are able to get to for services. 

When asked what she would say to the person responsible for shooting the substations, Haney did not mince her words. 

“There’s very little to say that you can print,” she said.

“It is a selfish act. It is cruel. There are so many people that are hurting. The revenue stream has been stopped. If you have health issues, it is critical. It is just a horrible, horrible, terrorist, in my opinion, act. Cowardly to do that,” Haney continued. 

Haney said that she had to get her 98-year-old mother out of the city and to Charlotte so she could be in a warm home.

Calling her city exceptional, Haney said it was amazing to watch people in the community are taking care of each other. 

The FBI and local authorities are investigating. 

2:46 p.m. ET, December 5, 2022

Moore County to experience temperatures in the 40s tonight as power outages continue

from CNN's Taylor Ward

Duke Energy personnel work to restore power at a crippled electrical substation in Carthage, North Carolina, on December 4.
Duke Energy personnel work to restore power at a crippled electrical substation in Carthage, North Carolina, on December 4. (Jonathan Drake/Reuters)

Those facing power outages in Moore County, North Carolina will experience temperatures in the mid-40s tonight. Tuesday afternoon the temperature will reach into the lower 60s. 

The average high and low temperature for early December is in the upper 50s and mid-30s, respectively.

Beyond Tuesday temperatures will be well above normal for the remainder of the week. Low temperatures will be in the mid-50s and highs in the afternoon will top 70.

As of Monday afternoon, there are more than 34,000 customers still without power in North Carolina, according to Poweroutage.us data.