The J.D. Power 2013 North America Hotel Guest Satisfaction Index Study ranked eight hotel industry categories. The Ritz-Carlton came in first place in the "luxury" category for a fourth consecutive year. The Ritz-Carlton Lodge, Reynolds Plantation, located outside of Atlanta, is shown here.
Courtesy Ritz-Carlton
Upper Upscale: Kimpton Hotels —
Kimpton Hotels came in first place in the "upper upscale" category. This is Kimpton's EPIC Hotel in Miami.
courtesy Kimpton's EPIC Hotel
Upscale: Hyatt Place —
Hyatt Place took top honors in the "upscale" category. The New Orleans Convention Center property is shown here.
Courtesy Hyatt
Midscale Full Service: Holiday Inn —
Holiday Inn won top honors in the "midscale full service" category for the third year in a row. Shown here is the swimming pool at the Holiday Inn San Francisco Golden Gateway.
Courtesy Vismedia
Economy/Budget: Microtel Inns & Suites —
Microtel Inns & Suites took the top spot in the "economy/budget" category. A suite at the Columbia, South Carolina location is shown here.
Courtesy Wyndham Worldwide
Upper Extended Stay: Homewood Suites —
Hilton's Homewood Suites came in first place in the "upper extended stay" category. This is the lobby of the Austin/Round Rock, Texas location.
Courtesy Homewood Suites
Extended Stay: TownePlace Suites —
The TownePlace Suites came in first place in the "extended stay" category. The Nashville Airport location, shown here, is located in Tennessee.
